At this time, we do not offer refunds. If your merchandise is damaged during transit, proof is needed within 7 days of delivery. We will replace the broken item(s) with the same item(s). If those item(s) are no longer available, then we will provide a refund. To make sure you are happy no matter what, we will REPLACE OR EXCHANGE the product at any time. Not everyone loves the same scents, so if your selection is not your vibe, exchange it for a different scent. Our shipping policy is $8.00 flat shipping or FREE shipping for overs over $75.00 (USA).