Contact Us

A Real Conversation Begins Here

We would love to hear from you.

Questions, order support, fragrance guidance, wholesale inquiries, or simply a note to say hello—there is a real person on the other side of your message.

Send a Message Visit the FAQs

Personal Service, Always

Thoughtful products deserve thoughtful support.

LuLu & Oliver is a small, family-run fragrance company—not an anonymous help desk. When you contact us, your question reaches the people who know our products, understand our fragrances, and care deeply about your experience.

Whether you need help choosing a signature scent, have a question about an order, want to carry LuLu & Oliver in your store or spa, or are planning a collaboration, we are here to help.

How May We Help?

Choose the conversation.

Including the right details in your message helps us respond more quickly and thoughtfully.

01 — Order Support

Questions about an order.

Include your order number, the email used at checkout, and a brief description of what you need.

Contact Order Support
02 — Fragrance Guidance

Find the scent that feels right.

Tell us which notes, perfumes, candles, or fragrance families you already love, and we will help guide you.

Ask for a Recommendation
03 — Wholesale Partnerships

Bring LuLu & Oliver to your space.

Boutiques, spas, salons, hotels, and specialty retailers may include a business name, location, website, and social media.

Apply for Wholesale
04 — Press & Collaborations

Let us create something meaningful.

For media, gifting, event, hospitality, or brand collaboration inquiries, share your concept, timeline, and relevant links.

Start the Conversation

Send Us a Note

Tell us how we can help.

Complete the form with as much detail as possible. For damaged products, please mention the issue in your message and be prepared to provide photographs of the product and packaging.

We generally respond within 1–2 business days. Response times may be slightly longer during major launches and holiday market season.

By submitting this form, you agree that LuLu & Oliver may contact you regarding your inquiry.

Our South Carolina Studio

Made with care in Landrum.

LuLu & Oliver products are created and prepared in our Landrum, South Carolina studio. We do not operate a public retail storefront, but our collections are available online and through selected boutiques, spas, and retailers.

Find a Stockist

Helpful Before You Write

You may find the answer here.

Frequently Asked Questions

Find guidance about fragrance, candle care, refills, shipping, gifting, returns, and wholesale.

Explore the FAQs

Our No-Stress Guarantee

Learn how we approach eligible returns, exchanges, damaged orders, and personal customer support.

Read Our Guarantee

Wholesale Registration

Apply to carry LuLu & Oliver in your boutique, spa, salon, hotel, or specialty retail environment.

Apply for Wholesale

We Are Listening

Every message matters to us.

Thank you for reaching out to LuLu & Oliver. We look forward to learning how we can help.

Email Us Directly