Begin with scents you already know you enjoy. Consider whether you are drawn to fresh citrus, clean musk, soft florals, warm amber, woods, gourmands, or atmospheric fragrances.

Our fragrance descriptions and scent-note guides are written to help you imagine the mood and character of each blend. You can also contact us for a personal recommendation.

Top notes are the first impression of a fragrance. Middle notes form its heart as the scent develops. Base notes are the deeper, longer-lasting notes that create warmth, depth, and staying power.

A fragrance is best understood as the complete composition rather than any single note.

The fragrance identity remains consistent, but the experience can vary by format. A perfume oil develops on the skin, a candle blooms through warm wax, and a room or linen spray diffuses through the air and surrounding textiles.

Our fragrances are created to feel noticeable, expressive, and luxurious without losing balance. Perceived strength varies according to scent family, room size, skin chemistry, airflow, and the product format you choose.

Absolutely. Tell us a little about the recipient, the scents they enjoy, and the type of product you are considering. We are happy to guide you toward a thoughtful choice.

Trim the wick to approximately ¼ inch before each burn. Keep the candle away from drafts and place it on a stable, heat-resistant surface.

For most candles, a burn of approximately one to three hours is ideal. During the first burn, allow the melted wax to approach the edges of the vessel to help establish an even burn pattern.

Tunneling can happen when a candle is extinguished before the melted wax has spread across most of the surface. Longer, controlled burns—especially during the first few uses—help create a more even melt pool.

Extinguish the candle, allow it to cool completely, trim the wick, and remove any wick debris before relighting.

Soot can result from a wick that is too long, a nearby draft, or an extended burn. Once the vessel is completely cool, gently wipe it clean and trim the wick before the next use.

Discontinue use when approximately ½ inch of wax remains at the bottom of the vessel. Never burn a candle all the way to the base.

No. Never leave a burning candle unattended. Keep it away from children, pets, drafts, flammable materials, and surfaces that may be affected by heat.

Yes. Our refill system allows you to reuse a clean, heat-safe candle vessel and relight it in a fragrance you love.

Visit our Candle Refill collection for current refill options and instructions.

Allow the vessel to cool completely. The remaining wax can often be loosened by placing the vessel in the freezer and gently lifting the hardened wax free. Remove the wick tab and clean the interior thoroughly before reuse.

Avoid sudden temperature changes, boiling water, and methods that may crack or damage the vessel.

Only use a vessel specifically designed and tested for candle use. Decorative glassware, ceramics, planters, and household containers may not tolerate sustained heat and should not automatically be treated as candle-safe.

Once thoroughly cleaned, many customers repurpose their vessels as decorative storage, vanity organizers, desk accessories, or small planters. Any repurposing should be appropriate for the material and finish of the vessel.

Studio refill availability may vary. Please contact us before bringing or shipping a vessel so we can confirm current options and provide the correct instructions.

Yes. LuLu & Oliver products are never tested on animals.

Many of our formulations are vegan. Because ingredients may vary by product category, please review the individual product description or contact us when vegan status is essential to your purchase.

We prioritize premium fragrance materials that meet our formulation standards. Please refer to the individual product page for the most specific and current ingredient information.

We avoid broad or misleading claims. Our approach is to choose thoughtful ingredients, follow appropriate usage guidelines, and provide product-specific information as clearly as possible.

Visit our Honest Approach page for a deeper look at our philosophy, ingredient choices, small-batch production, and refillable design.

Orders are generally processed within two to four business days. Processing times may be longer during holiday markets, seasonal launches, and other peak periods.

Most domestic orders arrive within approximately three to seven business days after shipment, depending on destination and carrier conditions.

Rush accommodations may be possible depending on inventory and production timing. Contact us before ordering at hello@luluandoliver.com so we can confirm what is realistic.

Yes. Tracking is sent to the email address used at checkout once your shipping label is created. Tracking movement may take a short time to appear after carrier pickup.

Local pickup may be available by prior arrangement. Please contact us before placing your order so we can confirm availability and instructions.

Contact us as quickly as possible. We will gladly help when an order has not yet entered production or fulfillment, but changes cannot be guaranteed once processing has begun.

Yes, eligible purchases may be considered for a return or exchange under our No-Stress Guarantee. Contact us with your order number and a brief explanation so we can review the situation and guide you through the next step.

Fragrance is personal. Contact us and we will discuss the product condition, timing, and available exchange or return options with you.

Email us promptly with your order number and clear photographs of the item, exterior packaging, and shipping label. Please retain all packaging until we have reviewed the claim.

First check nearby delivery areas and confirm the shipping address. Then contact us so we can review tracking and help determine the appropriate next step with the carrier.

Visit our No-Stress Guarantee page for complete guidance about returns, exchanges, damaged orders, and customer support.

Hand-finished and small-batch products may show subtle variations in color, texture, pattern, or finish. These variations are part of the character of the piece and make each one slightly unique.

Yes. Our collections are designed to feel both functional and beautifully considered, making them suitable for birthdays, housewarmings, holidays, hostess gifts, spa gifting, client appreciation, and meaningful everyday occasions.

Yes. LuLu & Oliver gift cards allow the recipient to choose the fragrance and ritual that feels most like them.

LuLu & Oliver products are created and prepared with care in Landrum, South Carolina.

When available, include your message in the order notes at checkout. For a special request, contact us before ordering so we can confirm the details.

Yes. LuLu & Oliver partners with boutiques, spas, salons, gift shops, hotels, and other specialty retailers.

Visit our wholesale registration page and submit your business information. Approved partners receive access to our wholesale ordering portal.

Absolutely. We can help you build an opening order around best sellers, seasonal fragrance, your customer profile, retail space, or spa environment.

Tester and merchandising options vary by collection and account. Approved wholesale partners can contact us for current support programs and recommendations.

Yes. Qualified retailers may shop LuLu & Oliver through our direct wholesale portal or through Faire, depending on their preferred purchasing process.