Our No-Stress Guarantee

Confidence in Every Purchase

We understand that fragrance is personal—and that choosing a scent online is a unique experience.

At LuLu & Oliver, we believe your purchase should feel just as good as the products themselves. That’s why we’ve created a simple promise:

If something isn’t right, we’ll make it right.

A Thoughtful Approach to Returns & Exchanges

Not every scent resonates the same way for everyone—and that’s perfectly okay.

If your selection isn’t what you expected, we’re happy to help you:

• Exchange for a different scent
• Or return your item for a refund

Our goal is to ensure you feel confident and completely satisfied with your experience.

Life Happens—We’ve Got You Covered

We also understand that sometimes things don’t go as planned.

If your order is damaged, lost, or compromised in transit, we’ll take care of it. That includes:

• Packages damaged during delivery
• Items affected by heat or shipping conditions
• Orders that never make it safely to your door

And yes—if something unexpected happens once it arrives, don’t hesitate to reach out. We approach every situation with care and flexibility.

A Personal Touch

We’re a small, family-run business, and every order matters to us. When you reach out, you’re speaking directly with a team that genuinely cares about your experience.

We believe customer service should feel:

• Personal
• Thoughtful
• Effortless

Start a Return, Exchange, or Replacement

Simply send us a message with your order number and a brief description of the issue, and we’ll take care of the rest.

📩 Contact: hello@luluandoliver.com

Our Promise

Luxury isn’t just about the product—it’s about how you’re treated.

With LuLu & Oliver, you can shop with confidence knowing that we stand behind everything we create.