Frequently Asked Questions
Everything You Need to Know
We’ve thoughtfully answered our most commonly asked questions below.
If you don’t see what you’re looking for, feel free to reach out—we’re always happy to help.
Candle Care & Burning Tips
How should I care for my candle?
Trim your wick to ¼” before each burn. This ensures a clean, even flame and helps extend the life of your candle.
How long should I burn my candle?
Burn for 1–3 hours at a time. During your first burn, allow the wax to fully melt to the edges of the vessel to prevent tunneling.
Why is my candle tunneling?
Tunneling occurs when the wax doesn’t fully melt across the surface. Always allow a full melt pool during each burn.
What if my flame is too high or the jar becomes hot?
Extinguish the candle, allow it to cool, trim the wick, and relight.
Why is there soot on my jar?
This may be caused by a long wick, drafts, or burning longer than recommended. Simply wipe clean once cooled.
When should I stop burning my candle?
Discontinue use when approximately 1 cm of wax remains at the bottom.
Is it safe to leave my candle unattended?
Never leave a burning candle unattended or near drafts, pets, or children.
Refilling & Reusing Your Candle Vessel
Can I reuse my candle vessel?
Absolutely—our vessels are designed with reuse and sustainability in mind. Our refillable candle system allows you to reuse your vessel and enjoy a more sustainable, eco-friendly approach to luxury home fragrance.
How do I clean out my candle?
You can remove leftover wax using one of the following methods:
- Warm gently in the oven (low heat)
- Melt with a hair dryer
- Freeze and pop out the wax
Clean thoroughly before reuse.
What can I do with my empty vessel?
Our vessels are designed to be repurposed beautifully:
- Planters or herb vessels
- Bathroom organizers
- Decorative storage
- Vanity accessories
Do you offer refills?
Yes—bring your clean vessel to our studio in Landrum, SC and we will refill it at half the original price. We proudly encourage reuse and sustainability.
Fragrance & Scent Notes
What are scent notes?
Each fragrance is made up of three layers:
- Top Notes – the initial scent when first smelled or lit
- Middle Notes – the heart of the fragrance as it develops
- Base Notes – the deeper scent that emerges during a full burn
The true fragrance is the blend of the middle and base notes.
Burn Time & Candle Sizes
How long will my candle last?
- 10–12 oz candles: 60-75 hours (ideal for large spaces)
- 8–9 oz candles: 45-60 hours (ideal for medium spaces)
- 5–7 oz candles: 25-30 hours (ideal for smaller, intimate spaces)
Ingredients & Clean Standards
Why coconut-apricot blend wax?
We use a premium coconut-apricot wax blend that is:
- Plant-derived and vegan
- Clean-burning and long-lasting
- Free from toxins, parabens, and phthalates
Why does wax type matter?
Many candles use paraffin, a petroleum byproduct. While inexpensive, it does not align with our clean standards.
At LuLu & Oliver, we prioritize:
- Clean ingredients
- Safe formulations
- Elevated performance
Shipping & Orders
How long does it take to process my order?
Orders are typically processed within 2–4 business days. During peak seasons, processing times may be slightly extended. If you have a RUSH need, please reach out directly so that we may accomodate your needs: hello@luluandoliver.com
How long does shipping take?
Most orders arrive within 3–7 business days once shipped, depending on location.
Do you offer local pickup?
Local pickup may be available. Please contact us for details.
Returns & Exchanges
Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. However, if your item arrives damaged or there is an issue with your order, please contact us and we will make it right.
General Questions
Where are your products made?
All LuLu & Oliver products are handcrafted with care in Landrum, South Carolina.
Are your products clean and non-toxic?
Yes—we are committed to using high-quality, clean ingredients and avoiding harsh additives wherever possible.
Are your products cruelty-free?
Yes—our products are never tested on animals.
Will my product look exactly like the photos?
Each LuLu & Oliver product is handcrafted, resulting in subtle variations in color, texture, and finish. These details are part of what makes each piece uniquely yours.
Are your products suitable for gifting?
Absolutely. Our collections are designed to be both functional and beautifully presented, making them ideal for gifting.
Do you offer wholesale?
Yes—we partner with a curated selection of boutiques, spas, and specialty retailers. Please visit our Wholesale Opportunities page or contact us for more information.
Still Have Questions?
We’re here to help.
📩 Contact us anytime at: hello@luluandoliver.com
